Legal
CardRevive policy on cancellations, refunds and dispute resolution for restoration services.
CardRevive aims to make every restoration outcome a result you are happy with. This policy explains when refunds, partial refunds and re-work apply, and how to request them.
You may cancel an order at any time before physical assessment by contacting info@cardrevive.com.au. A $25 AUD cancellation fee applies to cancelled orders; the remainder of any fees paid is refunded. If we have already received your cards, they are returned to you, free to collect from the Lab in Penshurst, or return shipping is charged if you are not picking up.
Once we have assessed your cards and provided a final quote, you may decline treatment. The $10 AUD inspection fee applies to each card in a submission and is not refundable once assessment has begun, and the $25 AUD cancellation fee applies. The remainder of any prepayment is refunded. Returned cards are free to collect from the Lab, or return shipping is charged if you are not picking up.
If a treatment does not meet the standard agreed during assessment, we will re-work the card at no additional charge where safely possible. Where re-work is not possible (due to the nature of the original damage or risk to the card), we will refund the cost of that specific service line.
Grades are determined by the grading house. CardRevive does not guarantee any specific grade. Grading-middleman service fees are non-refundable once the submission has been dispatched to the grading house.
Email info@cardrevive.com.au with your submission reference and a description of the issue. We respond within 5 business days. Approved refunds are returned to the original payment method within 10 business days.